Ketan Dudhara
District Leader Emerging Leader at CVS Heath |2019 Region Paragon Winner| Experienced Leader
- Role
- Pharmacy Manager at CVS Health
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ketan Dudhara
As a Senior Leader with 20+ years of experience within pharmacy operations, I have…
Experience
Pharmacy Manager
Mar 2009 — Present · Austin, TX, US
Promoted from Pharmacist-in-charge to define and implement business plans to improve efficiency, effectiveness, and profitability. Drive operational excellence through P&L management, strategic planning, competitive and trend analysis, process improvement, best practices, compliance, waste management, and building innovative programs and services.HIGHLIGHTS: Build, train, develop, and lead a team of 10 to achieve division priorities. Build a strong talent pipeline, manage staffing plans, and create individualized succession and development plans. Spearhead new programs, policies, and processes to prevent the spread of COVID by integrating vaccine administration into the workflow. Prepared Pfizer vaccine and managed inventory during rollout to nursing homes. Oversaw SNS testing, phase 1A rollout, and currently owning 1B, 1C, and Phase 2 group rollout plans. Proactively uncover new opportunities to grow prescription revenue, cultivate relationships, improve the customer experience (+7%), enable better health outcomes (+13%), and advance the business. Earned multiple awards, including: My Patient Care Award (Highest in District), KPM Award (Top 20 Revenue & Service), SOS Award (Top Revenue & Customer Service), Paragon Winner (Top Financial Performance), Top Engagement (Employee Experience), Top MCP & Prescriptions (Outstanding Growth).
Education
Capella University
Master of Business Administration - MBA, Health/Health Care Administration/Management
University of Toronto
Bachelor's degree, Biology, General
1998 — 1999
Ferris State University
Bachelor of Pharmacy (BPharm), Pharmacy
2000 — 2002
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