Kesya Nursyahada
Customer Service Assistant @Bank Jatim
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WORK HISTORY
Customer Service Assistant @Bank Jatim
Kota Madiun, ID
Providing services and information regarding banking products and services to customers Assisting with customer administrative processes such as account opening and data updates Handling customer inquiries and complaints with a service excellence approach Implementing banking Standard Operating Procedures (SOP) and maintaining customer data confidentiality
EDUCATION
SMK Telkom Malang
Computer Systems Networking and Telecommunications
Universitas Pembangunan Nasional Veteran Jawa Timur
Bachelor's degree
ABOUT KESYA NURSYAHADA
I am an Informatics graduate from Universitas Pembangunan Nasional “Veteran” Jawa Timur with a strong interest in the banking and financial services industry. My recent professional experience is in the banking sector as a Customer Service Assistant/frontliner, where I have developed a solid understanding of banking operations, service excellence, compliance, and data confidentiality. I am accustomed to working in structured environments that require accuracy, responsibility, and strong communication skills. With an academic background in informatics, I am able to approach operational and service-related tasks with an analytical mindset and a focus on process improvement. I am open to opportunities that allow continuous learning and growth within the banking and financial services environment. Let’s connect and explore the possibilities!
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