Kester F.
Senior Advanced Cloud Engineer Dynamics 365 Microsoft Identity & Security Power Platform @Microsoft
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WORK HISTORY
Senior Advanced Cloud Engineer Dynamics 365 Microsoft Identity & Security Power Platform @Microsoft
Atlanta, GA, US
As a Senior Cloud Engineer at Microsoft, I directly support top Government Cloud Customers, resolving critical and complex technical issues in a 24x7x365 global support delivery team. Combining deep technical product expertise with a keen understanding of customer needs, I tackle complex business challenges and work closely with engineering teams to deliver solutions for mission-critical deployments. I relentlessly advocate for customers, driving innovative approaches to issue resolution and striving to exceed customer expectations.In my role, I am responsible for quickly identifying customer issues, conducting in-depth diagnostics, and contributing to forums and self-help documentation. I also play a vital role in recruiting, coaching, and mentoring new hires, developing and presenting training to ensure team readiness as cloud technology evolves. I work with leadership on process improvement, strategic initiatives, and program management.As a Senior Security Advanced Cloud Engineer, I safeguard Microsoft\'s cloud services with a focus on Microsoft 365. My responsibilities include designing and refining security architecture, utilizing advanced threat detection tools to monitor and mitigate security threats, and managing incident response activities. I ensure compliance with internal policies, industry standards, and regulatory requirements, conducting regular security assessments to identify risks and implement mitigation strategies.I collaborate closely with Customer Support Engineering Teams, Development Operations Teams, Fast Track Teams, providing expertise and guidance. I stay current with emerging security threats and technologies, recommending and implementing improvements to customer business needs, solutions, and initiatives.In all aspects of my role, I am committed to fostering a culture of security within the organization and ensuring the highest levels of protection for Microsoft 365 services and infrastructure.
EDUCATION
Trident University International
Bachelor of Science (BS), Information Technology Management
Western Governors University
Master of Science - MS, Cybersecurity and Information Assurance
Embry-Riddle Aeronautical University
Microsoft Software and Systems Academy (MSSA), Cloud / Server Administrator
SKILLS
ABOUT KESTER F.
Cleared, accomplished, and innovative senior Information Technology (IT) Program Manager with extensive experience in Cyber Security, strategy, operations, and compliance. Strong knowledge of leadership and stakeholder engagement; demonstrated success at integrating technical solutions into cost-effective business solutions. Proven ability to build, mentor, and lead highly motivated teams; exceptional communication skills; ability to effectively partner with end-users to understand technology goals, objectives, requirements, and needs while utilizing appropriate resources. Adept at quickly assessing needs, generating options, and implementing solutions in collaboration with stakeholders and customers across multiple technologies & industry segments. I\'m also experienced in Management; Enterprise Risk Management; ITIL Process Implementation; Solution Architecture.
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