Kessler Lock
Software Development & IT | Python, Java, React
- Role
- Medical Receptionist at Rendr
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Kessler Lock
Computer Science graduate with a strong foundation in technical problem-solving and a…
Experience
Medical Receptionist
May 2023 — Present · US
Managed patient information and appointments using MDLand EMR system, ensuring accurate and efficient record-keeping, streamlined workflow, and effective communication between patients and healthcare providers. • Managed patient inquiries and handled at least 80 patients per day, ensuring timely and efficient scheduling, resembling help desk ticket management. • Communicated complex information effectively to both technical and non-technical users, ensuring clarity in process explanations. • Maintained accurate records and documented workflows, improving office efficiency and reducing scheduling errors • Handled high-volume multi-channel communication (phone, in-person, email), adapting quickly to user needs—similar to managing support tickets and real-time chat inquiries • Collaborated with healthcare professionals to streamline administrative processes, and work in a team-oriented environment
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