Kelly Kessler

About Kelly Kessler

I am a project management professional with over 9 years’ experience in the technology, paper, and tire industries. My background in several corporate functions gives me a broad base of knowledge that is beneficial to a company with varied clients. I am currently working on acquiring my Project Management Professional (PMP) certification in order to further my career development in my Client Success Manager role. One of my proudest career achievements was when I managed to jump from the shop floor to the top floor in just 2 years while working for Goodyear. This experience allows me to feel comfortable working with stakeholders and teams from all levels and areas within a company. I have a passion for connecting people with the information they need to make effective and efficient decisions.

Experience

1. Senior Engagement Manager, Professional Services

   Pendo.io

   Apr 2025 — Present · Raleigh, NC, US

   Lead end-to-end enterprise-level SaaS implementations, from kickoff through completion, aligning technical execution with customer-defined goals and outcomes.Collaborate with executive sponsors, IT leaders, and business stakeholders to ensure alignment, manage expectations, and drive product adoption success.Partner with Pendo Consultants to co-deliver implementation workstreams, including solution design, configuration, enablement, and rollout planning.Manage project governance and communications across cross-functional teams, including Sales, Customer Success, Product, Support, and Technical Account Managers.Act as a strategic advisor to clients on leveraging Pendo for user engagement, product adoption, and customer experience initiatives.Ensure seamless post-implementation transitions by coordinating handoffs to Customer Success and Support teams.Develop reusable implementation resources such as documentation, playbooks, and best practices to improve service delivery and scalability.Track and report key project milestones, deliverables, and KPIs to demonstrate progress and value realization to stakeholders.Deliver consistently high client satisfaction in a utilization-driven, billable services environment.

Education

• York College of Pennsylvania

  BA, Public Relations

  2005 — 2009

• Donegal High School

  Diploma

  2001 — 2005

Skills

• Word
• Microsoft Office
• Manufacturing
• Business Process Improvement
• Marketing Communications
• Facebook
• Event Management
• Leadership
• Human Resources
• Adobe Creative Suite
• Customer Service
• Inventory Management
• Editing
• Excel
• Process Improvement
• Communication
• Press Releases
• Public Speaking
• Event Planning
• Social Media
• Survey Monkey
• Mailchimp
• Team Building
• Salesforce.com
• Training
• Microsoft Word
• Marketing
• Public Relations
• Team Leadership
• Continuous Improvement
• Scala Digital Signage
• Employee Relations
• Microsoft Excel
• Powerpoint
• Project Management