Kesley Krosky

About Kesley Krosky

Results-driven and experienced IT manager with a strong background in managing the ServiceNow platform at a global organization. Known for my ability to streamline business processes, optimize workflows, and enhance service delivery through effective implementation and administration of ServiceNow solutions. Adept at collaborating with cross-functional teams and stakeholders to align technology initiatives with organizational objectives. Proven track record of driving operational efficiency, delivering exceptional user experiences, and achieving measurable results.

Experience

1. Senior Manager

   Jamf

   Oct 2023 — Present

   Responsible for providing leadership, knowledge, and oversight to the ServiceNow Delivery Team, ensuring alignment to industry best practices and business strategy•Lead the ServiceNow Delivery Team in planning, management, and delivery of new functionality and releases•Work closely with the ServiceNow Steering Committee to align and prioritize tasks, changes, and additions to the ServiceNow platform with the business and key stakeholders•Act as the main point of contact for all vendor relationship management that impacts the ServiceNow Platform Delivery Team•Actively involved in the overarching platform governance and aligning innovation with ITIL best practices and the ServiceNow roadmap•Assists in the development of the budget and develops financial forecasts and communications for internal stakeholders•Define, execute, and mature a comprehensive strategy, roadmap, and associated operational plans for the platform globally•Utilize and manage outside services for staff augmentation and the delivery of new platform capabilities ensuring that clear specifications are developed and communicated, including criteria for acceptance of the outputs from the third parties•Partner with various leaders across IT and with key suppliers to establish governance, design and development, and execution practices to enable and continuously improve investment in the ServiceNow platform•Provide ServiceNow consultation expertise to various departments for new systems and major changes to existing systems or processes•Advise and provide forward looking guidance on getting the most out of the platform and learn about the latest features and functionality•Align ServiceNow Platform Delivery Team staff, work plans, and goals with established overall strategies for the department and company.•Lead, coach, mentor, and develop a global team of ServiceNow Systems Administrators, ServiceNow Developers, and other ServiceNow support roles

Education

• University of Colorado

  Bachelor's Degree, Political Science and Government

  2006 — 2008

• Arizona State University

  International/Global Studies

  2004 — 2006