Keshia Chaney

About Keshia Chaney

I’m an operations and strategy leader with 15+ years of experience building and scaling complex retail and tech-enabled businesses. I currently serve as Executive Lead of New Concepts for Worldwide Grocery at Amazon, where I define the operating strategy for emerging retail formats. My work focuses on designing scalable operating models, owning process development, labor strategy, associate tooling, and KPI frameworks that drive both efficiency and customer experience.At Amazon, I’ve led 0→1 concept development and scaling efforts, built high-performing teams, and delivered $30M+ in measurable cost savings. I operate at the intersection of product, technology, and operations, partnering cross-functionally to turn new business ideas into repeatable, scalable systems.Prior to Amazon, I spent 11 years at Target, most recently as a District Senior Director leading 9 stores across the Northwest with full accountability for performance, talent, and multi-unit operations at scale.

Experience

1. Executive Lead - New Concept Operations Worldwide Grocery (Amazon Whole Foods Market)

   Amazon

   Feb 2026 — Present · Seattle, WA, US

   Own operational strategy for new retail formats, defining scalable operating models including labor, tooling, and performance systems to enable next-generation grocery experiences.

Education

• University of Ghana

  Minor

  2007 — 2007

• University of Washington

  Bachelor's degree

  2004 — 2008