Keshav Sharma

About Keshav Sharma

With 24+ years of proven expertise across technical and management roles in the customer…

Experience

1. Manager Cloud Services

   Hyland

   Apr 2024 — Present

   As Manager, Cloud Services at Hyland, I lead the backbone of our cloud operations—delivering secure, resilient, and high-performing services that power mission-critical customer environments worldwide. My role is more than managing infrastructure; it’s about building trust, ensuring business continuity, and enabling customers to thrive in the digital era.I bring a balance of strategic foresight and operational discipline, safeguarding data confidentiality, integrity, and availability while driving the evolution of scalable cloud platforms. By defining global standards, streamlining processes, and strengthening governance, I ensure our offerings not only meet but consistently exceed expectations.At the heart of my leadership is a commitment to people: inspiring distributed teams, fostering cross-functional collaboration, and cultivating a culture of innovation and accountability. My goal is to make the cloud a true enabler of growth—for both the organization and its customers.

Skills

• Operations Management
• Performance Management
• Crm
• Itil
• Cisco Technologies
• Leadership
• Partner Relationships
• Cisco White Belt Security Fundamentals
• Service Delivery
• Business Analysis
• People Management
• Pre-Sales
• Project Management
• Cross-Functional Team Leadership
• Managed Services
• Cloud Computing
• Telecommunications
• Training
• Customer Satisfaction
• Management
• Cisco Systems Products
• Customer Relationship Management (Crm)
• Hosted Services
• Team Management
• Talent Management
• IT Strategy
• Sla
• Data Center
• Program Management
• Networking
• Partner Management
• Product Management
• Professional Services
• Assured Operate
• Vendor Management
• Service Management
• Go-to-Market Strategy
• Customer Relations
• IT Service Management
• Account Management