Keshav T.
Technical Support Engineer
- Role
- Technical Support Engineer at Infoblox
- Location
- Jodhpur, RJ, IN
- LinkedIn followers
- 500 followers
About Keshav T.
I am driven by a passion for tackling challenging opportunities across diverse industries. I am eager to find a stable and supportive environment where I can leverage my skills to their fullest potential. With a commitment to continuous learning and a proactive approach to problem-solving, I am enthusiastic about contributing to and thriving within a dynamic organization that values innovation and excellence.
Experience
Technical Support Engineer
Jul 2025 — Present · Trivandrum, IN
Supported enterprise customers on Infoblox NIOS, delivering advanced troubleshooting across DNS, DHCP, TCP/IP, IP addressing, Linux, and virtualized environments.Provided configuration, maintenance, and diagnostics support for Infoblox Grid-based architectures, ensuring high availability and reliability.Collaborated closely with Engineering and Development teams to troubleshoot product-level issues and drive effective resolutions.Analyzed system and application logs to identify root causes of network issues, resolving problems remotely while minimizing service downtime.Advised customers on industry best practices to optimize network performance and stability.Investigated and resolved complex customer environments, delivering detailed Root Cause Analysis (RCA).Created and maintained knowledge base articles to enable self-service troubleshooting and reduce repeat issues.Managed customer cases end-to-end, ensuring timely ticket resolution and high customer satisfaction.
Education
Maharaja Ganga Singh University, Bikaner
Master of Science - MS, M. Sc. Computer Science
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