Keshav Sonone

About Keshav Sonone

Experienced lead associate with a strong background in financial services, Accounts receivable,Cash Application, adept at managing complex task and ensuring accuracy in financial transactions. Proven ability to lead quality assurance initiatives, conduct detailed error analysis, and maintain compliance with regulatory standards while collaborating effectively with clients and technical teams.Skilled in audit and quality assurance processes, with a proven ability to collaborate effectively with cross-functional teams to drive continuous improvement and client satisfaction.

Experience

1. Lead Associate - Quality

   WNS

   Nov 2024 — Present · Pune, IN

   Performed quality audits AR and O2C transactions to ensure compliance with SOP\'s SLA\'s and client guidelines• Conducted invoice posting, cash application,and dispute resolutions • Conducting transactional and compliance audit to ensure adherence to regulations and internal policies• Shared critical feedback on priorities and drive course correction based on Audit findings• Participated in huddles to discuss critical issues and top opportunities for improvement• Conducting calibration sessions to ensure consistent evaluation standard• Collaborated with delivery lead and SME\'s to develop and implement action plans for critical metrics• Documenting and tracking RCA (Root Cause Analysis) findings to ensure timely resolution and implementation of solutions• Handling CCRP and governance report• Facilitate regular service review meetings with clients and internal teams to assess performance against SLAs and identify areas for improvement

Education

• SGBAU

  Bachelor of Commerce - BCom