Keshav Sharma
Application Specialist ( USA, UK, Australia) || Operations Management || Client Relationship || Client Service || Customer Success || Application Processing ||
- Role
- Process Specialist at IDP Education Ltd
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Keshav Sharma
IDP Education Ltd empowers students to achieve their international study aspirations. As…
Experience
Process Specialist
Jun 2023 — Present · Gurugram, IN
Proactively created and managed CRM opportunities to streamline counselors\' application data, significantly improving lead tracking and boosting conversion rates. Demonstrated expertise in collecting, verifying, and organizing student documentation to ensure completeness and alignment with institutional and visa requirements, thereby reducing processing time and minimizing errors. Delivered end-to-end applicant support via telephone, email, web chat, and in-person consultations, ensuring a smooth and responsive experience throughout the admissions process. Served as a key liaison between students and international universities, maintaining compliance with admissions policies and providing timely, high-quality service. Ensured strict adherence to data protection regulations while handling sensitive student information. Collaborated closely with visa compliance teams to interpret and communicate visa issuance guidelines, supporting students in meeting country-specific requirements. Maintained up-to-date knowledge of international institutions, course offerings, and policy changes to deliver accurate and informed guidance.
Education
F-Tech
Diploman in Information Technology
2016 — 2017
Delhi University
Bachelor of Arts - BA
2015 — 2018
Deep Public School
High School
2014 — 2015
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