Keshav Mishra

About Keshav Mishra

5 years of experience in product consulting in SAAS industry which includes Kayako. Startup experience with the ability to build sustainable business and reduce churn rate by positioning customer for success. Facilitate in product management through customer interactions and helpdesk domain expertise. Driving sales teams to acquire new customers and reduce sales cycle, resulting in increased CMRR. Specialties: Kayako, SAAS, Managed Services, Software as Service, Sales Engineering,consultant, sales management,helpdesk, service management, customer service, program management, channel relationship. Nothing happens until a sale is made. I strongly believe that every individual has sold or have an ability to sell things. Everyone can sell. It is just that one needs to show the direction to an individual so that they can reach their peak. I am a motivator, observer, manager, helper, facilitator, reminder and a friend. Most importantly, I have an ability to create Sales Man. Key Areas of Expertise- SaaS Based Software Sales - B2B Sales - C-Level Conversations - F2F/Inside Sales - Strategic Partnerships - Brand Management - Business Development - Marketing Strategies & Campaigns - Market Research - Advertising - Digital Marketing - International Business - Product Development & Training - Client/ Vendor Relations - Sales Analysis & Reporting - Contract Negotiations - Advanced Presentations Skills - Team Building & Leadership Skills - Interpersonal Skills

Experience

1. Account & Support Executive

   Rightway Tax Solutions

   Nov 2017 — Present · Stockton, CA, US

   My daily responsibilities are to support inbound phone/email/chat traffic in relation to Tax Slayer branded desktop, dashboard and web based software. In addition I am responsible for: onboarding new clients, installing and configuring software on client computers, training and educating clients on new calendar year software, troubleshooting software error scripts and bugs and troubleshooting windows os/security/networking remotely using Gotoassist and Logmeinrescue.>>I am also responsible for reporting new errors and bugs to engineering using Zoho, Salesforce and Magentrix crm\'s.>> Helping the Account Executive with the demo of the product customed to client\'s needs and also discuss the how best we could showcase the value of our product.>> Existing customers are our real business and to maximize the repeat business proactively taking follow ups with the assigned accounts to make them aware of new features so they could use the app to its full potential, was part of my responsibility.

Education

• Panjab University Sector 14, Chandigarh

  Bachelor's degree

  2000 — 2003

• Govt. Model Sr. Secondary School 16, Chandigarh

  Marticulation

  2001 — 2003

• The People’s College, De’montford University, Nottingham, England

  Post Graduate Diploma in Call Centre Management Course

  2004 — 2005

Skills

• Operating Systems
• Pre-Sales
• Salesforce.com
• Software Solution Sales
• Sql
• Management
• Javascript
• Vendor Management
• Help Desk Support
• Mysql
• Customer Service
• Team Management
• Business Development
• Technical Support
• Crm
• Software as a Service (Saas)
• Product Management
• Troubleshooting
• Business Strategy
• Linux
• Marketing Strategy
• Strategy
• Kayako
• Team Leadership
• Sales
• Saas
• Php
• Start-Ups
• Account Management
• Customer Relationship Management (Crm)