Keshav Dutt Godiyal
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Processed financial transactions like deposits, withdrawals, and bill payments while adhering to procedures and regulations.• Identified customer needs to recommend tailored banking solutions and resolved customer concerns effectively.• Met business objectives by promoting banking solutions and completing processes accurately and on time.• Fostered strong customer relationships by providing clear guidance on banking solutions and processes.• Contributed to a positive work environment through teamwork, collaboration, and continuous personal development.
EDUCATION
Delhi Public School - India
Secured 80% overall in high school
George Brown Polytechnic
Ontario Graduate Certificate, Information Systems Business Analysis
Manipal University Jaipur
Bachelor of Commerce - BCom, Honors/Regents High School/Secondary Diploma Program
Sharda University
Bachelor of Commerce - BCom, Honors/Regents High School/Secondary Diploma Program
George Brown Polytechnic
Postgraduate Degree, Analytics for business decision making
ABOUT KESHAV DUTT GODIYAL
Business Analyst with two years of experience in data and business analytics at a top consulting firm. Proven track record of improving client efficiency and accuracy through data-driven insights and innovative solutions. Skilled in business analysis, requirement gathering, and process documentation, with technical expertise in MS Office, Alteryx Designer, Power BI, Tableau, Jira, MS SQL, and Python. Passionate about leveraging data to drive strategic decisions and enhance operational efficiency.
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