Keshav Doultani
Technical Analyst | Business Analyst | Healthcare IT
- Role
- Technical Product Analyst at Veradigm®
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Keshav Doultani
As a seasoned Technical Product Analyst with over 6 years of experience across…
Experience
Technical Product Analyst
Oct 2021 — Present
Led a cross-functional team of 15 in analyzing complex business requirements and resolving system and product issues. Utilized SQL and SSMS to conduct data transformations, write advanced queries, and perform (EDA technique), reducing system downtime by 50%.• Conducted root cause analysis of recurring Electronic Health Records (EHR) failures across 500+ clinics using data mining and performance analytics. Identified critical vulnerabilities, producing strategic insights that mitigated the top 5 causes of downtime.• Collaborated on the planning, execution, and deployment of application upgrades and implementation of the PM and EHR, streamlining operational workflows and automating manual processes. Impacted over 3,700 clinics, providers, and extended care organizations, improving overall service delivery.• Improved cross-departmental communication and project turnaround time by 85% by coordinating efforts across Development, Interface, Hosting, and Business Analysis teams. Leveraged JIRA, ServiceNow, Salesforce and MS Office to track issues, manage sprints, and ensure seamless stakeholder alignment.• Managed high-priority escalations, ensuring timely resolution and maintaining client satisfaction. Acted as a key escalation point for technical issues impacting business-critical systems.• Trained and onboarded over 50 technical product analysts, delivering structured sessions on system architecture, troubleshooting practices, and internal processes to elevate team capability and reduce resolution time of upto 80%.• Mentored and onboarded new team members, delivering in-depth product training and process guidance to accelerate ramp-up time and drive consistent performance. Efforts led to a Voice of Customer (VOC) score increase to 4.8/5, reflecting enhanced client satisfaction and service quality.
Education
Swami Vivekanand National University
Bachelor of Business Administration - BBA
2015 — 2018
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