Keshav Chauhan
Manager of Customer Support@EasySLR| Customer Experience, Customer Success
- Role
- Customer Support Manager at Easyslr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Keshav Chauhan
With over 10 years of operations and customer service experience, I am a Manager of Customer Support at EasySLR. My core competencies include customer onboarding, customer success, and cross-functional collaboration.I implement innovative solutions to elevate the customer experience, including implementing an IVR system to reduce call volumes by ~50%, designing dashboards to increase productivity by ~20%, and fostering seamless collaboration to enhance customer satisfaction.In my previous roles, I led initiatives that enhanced efficiency, service quality, communication, software adoption, and onboarding speed. My goal is to drive exceptional customer experiences in every interaction while building and leading high-performing teams that deliver measurable impact and value.
Experience
Customer Support Manager
Apr 2024 — Present · Gurugram, IN
Education
Central Academy School , Alwar
Senior Secondary Education
2007 — 2008
B.R.Sr.Sec.School, Sikar
Higher Secondary Education
2009 — 2010
Lovely Professional University
Bachelor's degree
2010 — 2014
Skills
- English
- Customer Service
- Research
- Microsoft Excel
- Microsoft Office
- Marketing Strategy
- Business Development
- Strategic Planning
- Teamwork
- Team Management
- Management
- Training
- Leadership
- Teaching
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.