Kesav Balakrishnan

About Kesav Balakrishnan

As a Senior Manager at Baker Hughes with over eleven years of experience in digital operations, I lead the ITIL Program Office, overseeing Global Change Management, Major Incident Management, and Problem Management to ensure enterprise-wide operational excellence. I also drive the IT Asset Management initiatives leading both software and hardware asset management teams, and serve as the ServiceNow Platform Owner, responsible for its maintenance, support, and upgrades. By focusing on cost-out initiatives such as process optimization, vendor contract negotiations, and resource insourcing, I contribute to driving efficiency and continuous improvement. With a strong foundation in IT service management and a commitment to collaboration, I work across teams to deliver impactful results and support the organization’s strategic goals.

Experience

1. Senior Manager - Digital Operations

   Baker Hughes

   Sep 2023 — Present · Bengaluru, IN

   Member of the regional CTO leadership team working directly with global CTO and the rest of the DT executive leadership team• ITIL Program Office leader responsible for Global Change Management, Major Incident Management and Problem Management following ITIL standards and best practices• Responsible for operational excellence and continuous improvement across IT Service Management, Software and Hardware Asset Management at enterprise level• ServiceNow Platform Owner responsible for support, maintenance and upgrade of the platform• Driving cost out initiatives including process optimization, vendor contract negotiations and resource insourcing. • Driving cross collaboration with Project Sponsors, Finance, Sourcing, Enterprise Architects, Security experts, PMO, Business and Technical stakeholders to ensure the successful roll out of technical programs• Responsible for hiring and retaining top talent in CTO organization

Education

• College of Engineering Thiruvananthapuram

  Bachelor of Technology (BTech), Mechanical Engineering

  2008 — 2012

• Indian Institute of Technology (Indian School of Mines), Dhanbad

  Master of Technology (MTech), Petroleum Engineering

  2012 — 2014

Skills

• Pro Engineer
• Directional Drilling
• Reservoir Simulation
• Petroleum Safety Practices
• Paraview
• Digital Oil Field
• Gas
• Fekete
• Global Client Management
• Itil Certified
• Xml Databases
• Open Foam
• Eclipse
• Cbm
• Petroleum
• Matlab
• Drilling Engineering
• Product Lifecycle Management
• Project Portfolio Management
• Autocad
• Customer Centric Solutions
• Well Testing
• Production Optimisation
• Ansys
• Cad
• Reservoir Management
• Reservoir Engineering