Kervy S.

About Kervy S.

Experienced in Telecommunication sales, retail sales, networking, customer relationship building and management role. Enthusiastic, ambitious, determined, outgoing, self-driven, bilingual and hard working. Seeking an opportunity with a company that will enable me to utilize my professional leadership, and sales experience.

Experience

1. Sr Executive Customer Account Manager

   TPx

   Aug 2022 — Present

   Discuss IT support Interaction cases, outages, escalations, installs, disconnects, and change orders. Also be in tune with their currently subscribed services to ensure that they are properly scaling and getting the most out of their technology investments.*Generate customer runbooks which will define items like SLA/SLO, Scope of Work, site criticality, etc.*Work directly with key contacts from the client\'s business organization to identify support and install/disconnect/change needs that are not being met. Once identified you will usher solutions with the partnership of your leadership and other leaders in the support and provisioning organizations.*Work with clients to ensure that they are effectively engaging and utilizing available support resources to leverage solutions that they need.*Gather data for clients and extrapolate useful information via reporting that brings value to their business and aids with identifying gaps in their service subscriptions and support interactions.*Identify opportunities for organizational and departmental improvement when appropriate.

Skills

• Customer Retention
• Customer Service
• Mobile Devices
• Credit
• Customer Satisfaction
• Retail
• Solution Selling
• Customer Experience
• Crm
• Direct Sales
• Cold Calling
• Team Leadership
• Telecommunications
• Troubleshooting
• Call Centers
• Account Management
• Banking
• Networking
• Team Building
• Management
• Sales
• Sales Process