Kerstan Cole
Sr Manager of Data Science & UX Research specializing in quantitative methods & Human Factors at ServiceNow
- Role
- ServiceNow
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Kerstan Cole
As the Senior Manager of the Measurement & Modeling team at ServiceNow, I lead a dynamic…
Experience
Present
Education
Texas Tech University
PhD, Human Factors Psychology
2005 — 2010
University of West Florida
MA, Industrial/Organizational Psychology
2003 — 2005
The University of New Mexico
BS, Psychology
1998 — 2001
Skills
- Qualitative Research
- Process Improvement
- User-Centered Design
- Contextual Inquiry
- Heuristic Evaluation
- Spss
- Human Computer Interaction
- Experimental Design
- Cognitive Psychology
- Research Design
- Psychology
- Task Analysis
- Usability Engineering
- Data Analysis
- Interaction Design
- Analysis
- Usability Testing
- Research
- Requirements Analysis
- User Interface Design
- Technical Writing
- Human Factors Engineering
- Simulations
- Root Cause Analysis
- Training
- Human Factors
- Statistics
- Card Sorting
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