Kerry Saylor

About Kerry Saylor

Thank you for reviewing my profile!With over 25 years of experience providing and managing IT services to medium-to-large businesses, I am an advocate for providing best practices that exceed customer expectations. I am actively searching for new opportunity in which I can continue providing enterprise-level support of a broad catalog of services to assure continued business growth. With my versatile background and ability to quickly on-board into any role, my future is open to alternative markets. I welcome the opportunity to explore roles beyond IT. I look forward to expanding my horizons, learning new processes as well as mentoring the up-and-coming.Feel free to reach out and discuss your needs.

Experience

1. Senior Project Manager

   New Era Technology

   Aug 2019 — Present · West Chester, OH, US

   Lead Implementation Manager | Cisco Webex Calling & Contact Center SolutionsLead the implementation of Cisco Webex Calling/Webex Contact Center (WxCC), UCCE/PCCE, Calabrio WFM, Nuance TTS, Upstreamworks WFM, and custom in-house applications (OutboundCX, SurveyCX, CalendarCX).Collaborate with contact center leaders globally (5 to agents) to optimize customer experiences and operational efficiency.Oversee 15+ concurrent projects, managing timelines, resources, task tracking, and documentation for successful project delivery.Develop internal WxCC practice, including training materials, process standards, and project templates.Manage large-scale projects ($500K+), ensuring cross-functional teams align with customer timelines and business goals.Analyze data, assess risks, and monitor project progress to ensure on-time, on-budget delivery.Build strong customer relationships to ensure project success and long-term growth.Provide leadership across all project phases, including process improvement, priority management, and troubleshooting.Mentor and train new project managers, refine internal processes, and improve communication across teams and stakeholders.

Education

• Ball State University

  Computer Science

  1990 — 1993

• University of Phoenix

  BS, Business Management

  2003 — 2006

Skills

• IT Service Management
• Project Planning
• Disaster Recovery
• Business Intelligence
• Software Project Management
• Itil
• Professional Services
• Business Analysis
• Sdlc
• Business Continuity
• Program Management
• Project Management
• Business Process Improvement
• Vendor Management
• Requirements Analysis
• Process Improvement
• IT Management
• Project Portfolio Management
• Enterprise Architecture