Kerry Kitka
Senior Product Manager @ Amazon
- Role
- Senior Product Manager - Technical at Amazon
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Kerry Kitka
With over 10 years of experience in product management and software development, I am a certified Scrum Master who leads and empowers agile teams to deliver innovative and customer-centric solutions. As a Product Manager at Ascension, one of the largest non-profit healthcare systems in the US, I drive the product vision, strategy, and execution across multiple teams and in collaboration with multiple business stakeholders.My core competencies include customer relationship management, business case preparation, and requirements gathering. I have a proven track record of delivering software solutions that meet the needs of diverse audiences, from end-users to executives. I also have a strong background in email production and Salesforce administration, which enables me to leverage the Salesforce platform to create functionality that enhances consumer engagement and satisfaction. I am passionate about building, maintaining, and overseeing agile teams, with an eye towards development processes and thoughtful iteration.
Experience
Senior Product Manager - Technical
Sep 2024 — Present · Knoxville, TN, US
Lead the Product and Vision for the ITSM Modules (Incident Management, Service Catalog, Request Management, Knowledge Management, Service Operations Workspace) for Amazon OTS’ implementation of ServiceNow- Work with business stakeholders and end users to understand their needs and translate them into product enhancements- Collaborate with Program Management to build and plan my product roadmap- Translate business needs into epics, features, and stories to hand off to the development team in order to build enhancements- Travel to the Field and Service Desk to observe my end users and customers
Education
Tourtellotte Memorial High School
HS Diploma
2003 — 2007
New York University
B. A., History
2007 — 2010
Trailhead by Salesforce
Ranger
Skills
- Sass
- Social Networking
- Social Media Marketing
- Community Engagement
- New Business Development
- Google Analytics
- Jquery
- Javascript
- Jira
- Educational Technology
- Html Emails
- Compass
- Blogging
- Jade
- Cascading Style Sheets (Css)
- Scrum
- Html
- Agile Methodologies
- Marketing
- Start-Ups
- Research
- Css
- Email Marketing
- Node.js
- Wordpress
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