Kerry Hamson

Experience

1. Vice President, Account Manager

   Citi

   Feb 2020 — Present · Tampa, FL, US

   Serve as primary point of contact for operational service escalations, ensuring exceptional client experience in collaboration with assigned Client Service and Client Executive representatives• Lead resolution of escalated operational and service issues, providing updates until resolution• Conduct client service review meetings, presenting quality metrics and managing action items• Solicit feedback on client sentiment via periodic RAG operational scorecards and drive improvements• Monitor and escalate client risk events including losses, errors, complaints, and technical issues.• Maintain knowledge of client operating model within Citi, addressing special requirements.• Monitor aged billing receivables, working with clients and billing team to resolve.• Oversee significant client change initiatives and ensure clients receive notices and updates on planned changes, facilitating smooth transitions.• Assist clients in navigating Citi\'s operational subject matter experts, arranging discussions as needed.• Partner with Operations to champion operational solutions, reducing risk and increasing efficiency.• Raise product gaps to relevant Product team based on client feedback, ensuring targeted strategy.

Education

• Bentley University

  BS, Finance

Skills

• Fixed Income
• Alternative Investments
• Derivatives
• Financial Risk
• Asset Management
• Investments
• Financial Services
• Portfolio Management
• Hedge Funds
• Equities
• Bloomberg
• Management
• Banking
• Mutual Funds
• Risk Management