Kerry Fields

About Kerry Fields

I am seasoned with 10+ years of project leadership and team management experience in the IT services sector. Recognized for demonstrating a natural aptitude for coordinating teams towards continuous improvement, as well as for executing complex large-scale IT projects, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include cross-functional collaboration, workflow optimization, IT infrastructure upgrades, vendor management, security protocols, stakeholder reporting, and technical research. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the Senior IT Administrator with EverCommerce. Under my leadership, I spearhead teams to take charge in continuous technical process optimization. I facilitate workflow efficiencies that align with company’s security protocols to bolster data integrity. I also incorporate streamlined ITIL workflows and overhaul existing processes. In addition, I liaise with senior leadership, stakeholders, and IT security teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical, proactive, and managerial IT project expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by email: s••••••••@gmail.com

Experience

1. Information Technology Service Manager

   EverCommerce

   Feb 2025 — Present

   Influencing IT Operations strategy by aligning teams around shared goals, using ITIL principles and project management frameworks to guide decisions and drive service excellence.• Spearheading strategized adoption of Jira Service Management with additional tools, gaining buy-in through collaboration, tailored training, and clear communication of benefits across incident, change, and asset management processes.• Driving cross-functional initiatives by building consensus among stakeholders, facilitating structured planning and execution to improve service reliability, process transparency, and operational agility.• Promoting a proactive, improvement-focused culture by mentoring teams, championing user-centric solutions, and translating complex technical needs into business-aligned priorities.

Education

• Western Governors University

  Bachelor of Science - BS, Information Technology

• LSU Shreveport

  Master of Business Administration - MBA, Project Management

• MyComputerCareer

  Certification, Computer and Information Systems Security/Information Assurance