Kerry Tippit
Solving Digital Business Challenges by Leveraging Network, Agile IT & Security Solutions | Sales Director | Lumen Technologies
- Role
- Cs Director, Area Csm Manager, Csm Team Lead at Lumen Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kerry Tippit
Is reliability, security and an exceptional customer experience the #1 priority of your…
Experience
Cs Director, Area Csm Manager, Csm Team Lead
Nov 1999 — Present · Houston, TX, US
CSM Manager: Responsible for leading the team of CSM\'s in Texas that proactively maintain, support and grow the Multinational accounts in Texas after the sale.Responsible for onboarding new CSM\'s, handling escalations, implementing CSM initiatives and presentations for both pre and post sales meetings.Strong technical and presentation skills.Numerous awards including Presidents club.Achieved double digit year over year growth 6 years running including 18% growth in 2011.Area CSM Manager West Region: Managed the CSM organization with reps in 5 cities. Responsible for all hiring, training, escalations, and revenue planning.Presidents Club and Manager of the year 2001.Created the company\'s training for Quarterly account reviews.Helped create the Life Cycle Management program and training (Train the Trainer).Responsible for the renewal process for customer base; Proactive customer support for a 6-10Million dollar annul base of Multinational accounts responsible for Implementation, Trouble Resolution, managing attrition, and base growth through consultative selling.Technical knowledge in both Data and voice services including ATM, MPLS, VPLS, DIA, Private line, TDM Voice, VOIP and collaboration.Numerous awards including Presidents club, Support Manager of the year, and Spot award.
Education
Abilene Christian University
Computer Science
1984 — 1985
Skills
- Telephony
- Sip
- Atm Networks
- Dwdm
- Tdm
- Voip
- Data Center
- Frame Relay
- Telecommunications
- Wan
- Co-Location
- Networking
- Unified Communications
- Network Design
- Sip Trunking
- Ethernet
- T1
- Managed Services
- Mpls
- Ip
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