Kerry Robinson

Sales Office Manager @Rubix

GB

Deputising for the Branch Business Manager when required.• Oversee the daily operations of three teams within the Customer Hub who provide sales and customer service support to some of the largest Key Account customers within Rubix.• Involved in the implementation of new Key Account customers into the Rubix business.• Manage and track sales orders, handle customer enquiries, and prepare quotations and proposals for clients.• Supervise a team of 13 Internal Sales staff, providing ongoing training and professional development to improve efficiency and performance.• Developed strong problem-solving and conflict resolution skills, resulting in a positive change in team dynamics and increased productivity.• Addressed behavioural issues and performance concerns, delivering constructive feedback and creating action plans for improvement.• Develop and maintain customer relationships, ensuring satisfaction and retention.• Monitor sales performance metrics to identifying trends and opportunities for improvement.• Oversee the resolution of internal and external escalations, facilitating communication between departments and customers to achieve swift and effective resolutions.

University of Derby

BA (Hons), Combined Subject Programme in Applied Studies, Education Studies and Experience of Writing