Kerry Gosa
IT Service Management Consultant - Technical Service Organization @Georgia Technology Authority Gta
Forest Park, GA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2006 — Present
IT Service Management Consultant - Technical Service Organization @Georgia Technology Authority Gta
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Atlanta, GA, US
o Vendor Management Manager for State of Georgiao Contract Compliance for IT Service Management o IT Enterprise Change Management - Manager and Process Ownero IT Enterprise Incident Management - Manager and Process Owner o IT Configuration Management - Manager and Process Ownero IT Business Process Consultant
EDUCATION
N/A
US Navy - Operation Intelligence, Great Lakes, IL
Job Certification
1981 — 1983
Tidewater College, Virginia Beach
Assosicate
SKILLS
Configuration ManagementUnixCoaching / MentoringMajor Incident ManagementIncident ManagementProgram ManagementIT OperationsIT StrategyIT ManagementItil Service DesignManagementTeam BuildingBusiness AnalysisItil V2 and V3 Process EngineeringCritical ThinkingItilPmpService Level AgreementsVendor ManagementRoot Cause Analysis and ReportingIT Operations StrategistItil CertifiedItsm GovernanceGovernanceVendor RelationsProject ManagementSla ComplianceBusiness Process Re-EngineeringEnterprise Change ManagementEnterprise Tools and ReportingSharepointIT Service ManagementChange ManagementVisioEnterprise SoftwareEnterprise Architecture
ABOUT KERRY GOSA
IT Service Management Manager - State of Georgia Out-Sourced Services * Twenty five…
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