Kerrie L.
Global Customer Success Director @Benifex
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WORK HISTORY
Global Customer Success Director @Benifex
Benifex helps more than organisations across 126 countries with our award-winning employee experience platform.We work with the world’s leading organisations to revolutionise their people technology and transform how employees experience work every day. By bringing together employee benefits software, reward and recognition technology, discounts, wellbeing, and workplace communications into one place, we provide a seamless, integrated experience. Through strategic acquisitions, we continue to expand our capabilities and strengthen our offering, ensuring our clients benefit from the latest innovations in the employee experience space.
EDUCATION
Cranfield School of Management
Cranfield University - Key Account Management: Best Practice
ABOUT KERRIE L.
I’ve worked in the employee benefits industry for over 15 years and have experience of managing relationships with large corporate companies at a senior level. My role at Benefex is to drive positive customer experience, through the successful delivery of our HR SaaS solutions. I’m responsible for developing relationships with global stakeholders, leading regular reviews and implementing strategic plans to ensure that my customers objectives are achieved and the relationship valued. I have a proven track record of helping customers to realise their growth ambitions, utilising analytics, managing contract negotiations and retention. For me attention to detail is key, so I’m also the senior escalation point for any issues and will sponsor remedial plans and actions.
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