Kerrie Dillon

Senior Finance Manager, Global Contact Centre Operations @Cxloyalty

Portsmouth, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2016 — Present

Senior Finance Manager, Global Contact Centre Operations @Cxloyalty

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Portsmouth, GB

Affinion International is a global leader in customer engagement & loyalty solutions, creating & delivering valuable products & services that engage consumers in order to enhance our clients\' brands & generate incremental loyalty.Key Responsibilities:Responsible for overall financial planning and controls for all Global Contact Centre Operations. Financial Planning and Analysis to include the completion of full year forecasts and out year projections. Detailed financial walk-downs to include variance analysis.Work with the Contact Center Leadership Team to optimise financial performance through financial controls and sound financial recommendations. Partner with North America Finance and International Finance (Central & Country controllers) to ensure accurate reporting of financial results.

EDUCATION

1999 — 2002

University of Portsmouth

BA Hons

SKILLS

Call CentersSiebelTelemarketingOperations ManagementPerformance ManagementCrmChange ManagementAnalysisAvayaInbound MarketingBusiness TransformationCustomer RetentionCustomer ServiceTeam ManagementResource ManagementStrategyProject PlanningStakeholder ManagementTeam LeadershipCoachingContact CentersAnalyticsBusiness StrategyManagementService DeliveryBusiness AnalysisBusiness Process ImprovementProject ManagementForecastingProject DeliveryWorkforce ManagementCall CenterCustomer Experience

ABOUT KERRIE DILLON

A highly passionate, motivated, organised and adaptable Resource Planner with 14 years…

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Kerrie Dillon — Senior Finance Manager, Global Contact Centre Operations at Cxloyalty in Portsmouth, GB | Unifers