Kerri Williams

Senior Program Manager @Siemens Digital Industries Software

Kingston, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Senior Program Manager @Siemens Digital Industries Software

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Driving customer-led innovation as part of Siemens’ SaaS transformation strategy. I lead our strategic feedback initiatives—bringing customers, Product Managers, and cross-functional teams together through design thinking and co-creation workshops to shape solutions that solve validated market needs.I also play a key role in selecting and implementing innovation management tools that capture actionable feedback, turning community ideas into prioritized product requirements. My focus is on embedding customer insights into every stage of the product lifecycle, ensuring our solutions align with business goals and deliver real value at scale.

EDUCATION

2003 — 2007

Ryerson University

Bachelor of Journalism, Online Journalism

2008 — 2012

University of Alberta

Master of Arts (MA), Communications and Technology

SKILLS

Marketing CommunicationsFacebookContent StrategyIntegrated MarketingRelationship ManagementProgram ManagementMarketingSocial Media MarketingEvent PlanningCommunity ManagementClient ServicesManagementTeam BuildingSocial NetworkingSocial Media MeasurementDigital MarketingCustomer SupportSocial CrmCustomer ServiceOnline Content CreationOnline JournalismStrategic CommunicationsLong-Term Customer RelationshipsSocial MediaCustomer ExperiencePublic RelationsMedia Relations

ABOUT KERRI WILLIAMS

I’m a senior product and digital experience leader with 15+ years in SaaS, helping global organizations turn customer insights into business impact. My work sits at the intersection of product strategy, analytics, and customer engagement—bridging the gap between what customers need and what product teams deliver.I’ve built and scaled high-performing teams, launched global digital experiences, and led programs that connect usage data, customer feedback, and market context to shape roadmaps and accelerate adoption. Whether designing KPI frameworks, delivering executive insights, or crafting customer-facing analytics that show clear value, my focus is on creating measurable impact.

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Kerri Williams — Senior Program Manager at Siemens Digital Industries Software in Kingston, ON, CA | Unifers