Kerri Wiley
Director, Customer/Network Support at Telesystem
- Role
- Director, Customer Network Support at Telesystem
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Kerri Wiley
I enjoy being part of a team that empowers businesses with our outstanding product offerings and provides confidence with our knowledgeable customer support!
Experience
Director, Customer Network Support
Sep 2016 — Present
I am responsible for our customer experience from a support perspective and work with Tier I, II and I also work with our Commercial Field Technicians and Managed Services group. We consistently pull metrics and ask our customers for feedback to continue to improve upon the customers experience, to meet or exceed their expectations.
Education
The University of Toledo
Registered Nursing/Registered Nurse
Owens Community College
Associate of Arts - AA
Skills
- Broadband
- Switches
- Network Design
- Sip Trunking
- Managed Services
- Cisco Technologies
- Ethernet
- Cloud Computing
- Internet Services
- Routers
- Wireless
- Wan
- Mpls
- Telephony
- Ip
- Tdm
- Wireless Technologies
- Co-Location
- Unified Communications
- Optical Fiber
- Hosted Services
- Fiber Optics
- Networking
- Sip
- Internet Protocol (Ip)
- Telecommunications
- Voip
- Voice Over Ip (Voip)
- Data Center
- Dsl
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