Kerri Otoole
Director, Store Communications & Customer Experience @J. Jill
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WORK HISTORY
Director, Store Communications & Customer Experience @J. Jill
Quincy, MA, US
Communication strategies and processes• Customer Experience strategies• Associate Engagement strategies • Field Training and Development • Field Meetings• Customer Loyalty
EDUCATION
Calhoun Cosmetology
NY State License, Cosmetology
Wellington C. Mepham High School
High School Diploma
SKILLS
ABOUT KERRI OTOOLE
Experienced and focused communications and customer experience leader committed to providing the highest level of service to internal and external clients for over 20 years. Areas of expertise include crafting clear and concise communication through innovative vehicles, creating strategic communication and training plans, project management and prioritization. Talent for identifying audience, building partnerships and influencing others.Specialties: Effective Communication, Strategy & Planning, Change Management
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