Kerri Martin
Customer Success | SaaS Operations Leadership | Executive Advisory
- Role
- Director of Implementation at Paycom
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Kerri Martin
As the Executive Client Solutions Partner at Paycom, I focus on strengthening client relationships and ensuring satisfaction through a comprehensive solutions support model. With over five years of progressive leadership at Paycom, I have contributed to the development and execution of strategic initiatives aimed at retaining clients and enhancing customer advocacy. Through expertise in persuasion, customer advocacy, and account management, I collaborate with teams to meet and exceed key performance indicators (KPIs), including Customer Satisfaction (CSAT) metrics. By fostering a customer-centric approach, I aim to empower organizations to achieve their goals while supporting Paycom’s mission to deliver innovative human capital management solutions.
Experience
Director of Implementation
Jul 2022 — Present
Education
University of Oklahoma
Bachelor of Arts (B.A.), Political Science and Government
University of Oklahoma
Master of Business Administration - MBA
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