Kerra Cunningham
- Role
- Senior IT Support Specialist at Apple
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Kerra Cunningham
With an unwavering commitment to excellence in customer service, our team at Apple has…
Experience
Senior IT Support Specialist
Oct 2015 — Present
Dispense technical support for Apple customers which involves offering technical advice, diagnosing and resolving issues. Improving systems for specialized hardware and software on all devices ranging from iOS devices, CPU units, and iMac desktops, achieving 98%+ customer satisfaction-Implement workflow applications and operation management systems that improve technical support for customers of multiple operating systems. Leading to being recognized by executives for exceeding company wide stats.
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