Kerlin Lobo
Senior Customer Success Manager Solutions Engineer @Sensorup Inc
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WORK HISTORY
Senior Customer Success Manager Solutions Engineer @Sensorup Inc
Houston, TX, US
EDUCATION
Universidad Nacional Experimental Francisco de Miranda
Bachelor of Science in Industrial Engineering
Western University
Master of Data Analytics (MDA)
University of Houston, C.T. Bauer College of Business
Executive Master in Business Administration (EMBA)
Udacity
Nanodegree, Business Analytics
SKILLS
ABOUT KERLIN LOBO
Senior Customer Success Manager with over 15 years of experience driving customer satisfaction and retention for large enterprise accounts in the SaaS, Oil and Gas, Clean Energy, and Environmental sectors. Proven ability to collaborate across business lines to achieve client success and deliver executive-level updates on customer health and engagement. Skilled in SaaS applications, Cloud Infrastructure, Enterprise Software, and Database support processes.I have hands-on experience using various tools such as Jira, Advanced Excel, Google Workspace, Slack, Salesforce, Tableau, QuickSight, Power BI, and SQL for data manipulation and visualization. I excel at simplifying complex concepts to engage both technical and non-technical audiences through metrics presentations and product demos.Languages: English and Spanish.Expertise Includes:Customer Success / Client ManagementGHG Fugitive Emissions / Oil & GasSaaS / Product and Solutions AdoptionBusiness Intelligence / Data Visualization / Data AnalysisFinancial Analysis / Forecasting Models / P&L dynamic dashboards / Pivot TablesB2B Sales / Market Analysis & Research / Competitive IntelligenceSoft skills include:Communication (Writing and Public Speaking) • Listening • Negotiation • Teamwork • Leadership
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