Kerin Munro

WORK HISTORY

ABOUT KERIN MUNRO

Customer Success and Services leader with 20+ years of experience building and leading high-performing teams that improve customer loyalty, retention, and long-term value. Known for translating strategy into execution, I help organizations turn complex customer challenges into clear priorities that drive measurable outcomes.I partner closely with cross-functional stakeholders to design scalable operating models, strengthen Voice of the Customer programs, and transform customer insights into action. My work consistently results in stronger customer relationships, more aligned teams, and operational improvements that support growth and trust at scale.At my core, I am a coach and change leader who believes engaged teams deliver better customer experiences, and that how we lead is just as important as what we deliver.Key Skills Build and lead high-performing Customer Success and Services teams that drive retention, loyalty, and customer advocacy Coach and develop leaders to successfully navigate change and elevate team performance Diagnose complex customer and operational challenges to identify root causes and prioritize high-impact solutions Design and align organizational structures that scale with growth and support customer outcomes Translate customer insights and analytics into actionable strategies that improve NPS, CSAT, and Customer Health Develop and mature Voice of the Customer programs that influence decision-making and strengthen customer trust Lead cross-functional programs that align teams, streamline execution, and deliver measurable results Re-engineer business processes to improve efficiency, consistency, and the customer experience