Keri Harnish

About Keri Harnish

Results-driven leader with extensive experience in business-to-business sales, sales strategy, transformation, finance, strategic programs, and customer experience across all segments: SMB, enterprise, and government. Adept in identifying gaps with expedient and inventive resolve, ensuring cross-functional collaboration and alignment to achieve targets.* Strategic Leadership – Led a multifunctional B2B support team at UScellular supporting six functional disciplines: customer lifecycle, customer experience, partner management, program management, finance, and data analytics teams. Cross-functionally aligned to collaboratively achieve targets.* Revenue Growth and P&L Management – Managed P&L, balancing profitable growth with rigorous expense management.* Customer Experience and Customer Lifecycle – Built and led teams supporting customers and sales. Created programs driving retention and sales actions.* Strategic Sales Support – Governed key programs and drove sales growth cross-functionally: launched deal desk for complex deals. Coached enterprise (F500) account teams through an executive sales program realizing a 30% revenue lift versus control group.* Sales and Sales Engineering – Sold and supported wireless and fixed networks and related solutions. Managed networks and services, collocation, UCaaS, security, IoT, and in-building and private networks.* Executive Communication and Support – Established cadence of deliverables and updates to SVP at both UScellular and Sprint, including helping to build business strategy, preparing monthly operations decks, and working cross-functionally to pull salient insights, ad hoc executive reports and communications.* Data Analytics – Developed standardized KPI and financial reporting. Established distribution cadences. Stood up a governance practice, pulling in streamlined data sets for sales, sales support, and execs.

Experience

1. Sr Director, Sales Solutions & Strategic Initiatives

   Uscellular

   Sep 2020 — Present

   Senior Director, Director, Sales Solutions and Strategic Initiatives (09/2020 – 08/2025) Dual role reporting to the SVP of enterprise sales and operations. Helped create UScellular’s holistic business organization and drove strategic initiatives to support the “build, grow, and transform” strategy. Led a multi-function organization across six disciplines (customer lifecycle, customer experience, product partner management and lifecycle, program management, finance, and data analytics teams). Served as chief of staff.

Education

• St. Cloud State University

  Bachelor of Science (B.S.), Communications and Marketing

Skills

• Cross-Functional Team Leadership
• Direct Sales
• Strategic Partnerships
• Strategy
• Unified Communications
• Business Relationship Management
• Voip
• Channel Partners
• Solution Selling
• Sales
• Mobile Technology
• Solutions Marketing
• Strategic Planning
• Sip Trunking
• B2b
• Management
• Presentations
• Collaboration Solutions
• Enterprise Solution Selling
• Mobile Communications
• Mobile Broadband
• 4g
• Telecommunications
• Ip
• Sales Cycle Management
• Managed Services
• Mobile Devices
• Co-Location
• Customer Experience
• Selling
• Saas
• Sales Process
• Go-to-Market Strategy
• Wireless Networking
• Salesforce.com
• Pre-Sales
• M2m
• Cellular Communications
• Business Strategy
• Sales Operations