Keri Duthie

About Keri Duthie

A highly experienced technology leader with 15+ years in software development, operations, and leadership, renowned for remaining calm under pressure during major incidents. I\'m adept at identifying, managing, and resolving critical incidents, always acting as a proven customer advocate and trusted collaborator. I specialize in orchestrating cross-functional coordination to drive timely resolutions and implement effective internal and external communication strategies.I am committed to proactive risk identification and meticulous planning. This forward-thinking approach minimizes disruption and ensures a swift, organized response when critical situations arise. My tenacious and proactive approach ensures high-quality results and the seamless integration of lessons learned into operational workflows, fostering continuous improvement.Beyond process and incident management, I\'m a dedicated people leader focused on fostering individual and team growth. I excel at understanding each team member\'s unique strengths and aspirations, then tailoring roles and learning opportunities to align with their professional development goals. My approach involves creating a supportive environment where individuals are empowered to expand their skills, embrace new challenges, and contribute their best to our collective success.

Experience

1. Head of Critical Situation Management

   Ellucian

   Oct 2025 — Present · Austin, TX, US

   Tasked with transforming high-pressure escalations into opportunities for systemic improvement. I don\'t just manage the \"now\"; I build the frameworks that prevent the \"next.\" My focus is on organizational resilience, post-escalation integrity, and driving a culture of accountability and improvement.Crisis Orchestration: Lead cross-functional \"War Rooms\" involving Engineering, Legal, and Customer Success to resolve complex events.Executive Communication: Translate technical chaos into clear, actionable briefings for C-suite stakeholders, managing expectations while the clock is ticking.Post-Mortem Excellence: Spearhead \"Blameless Post-Incident Reviews\" to identify escalation root causes.

Education

• University of St Andrews

  Computer Studies and Mathematics

  2002 — 2003

• University of Dundee

  BSc Hons, Applied Computing

  2003 — 2006

Skills

• Sql
• Html
• Agile Methodologies
• Software Development
• Databases
• Css
• Microsoft Office
• Web Services
• Software Engineering
• Windows
• Javascript
• Oop
• Microsoft Sql Server
• Subversion
• Mysql
• Integration
• Requirements Analysis
• Xml
• Software Design
• Testing
• Apache
• Java
• Jquery
• Web Development