Keri Ransom

About Keri Ransom

I\'m Keri, a Senior Technical Writer at nCino. I have over a decade of dedicated technical writing experience in the banking industry. In my current role as a Senior Technical Writer, I specialize in crafting clear, concise, and user-friendly documentation to help bridge the gap between complex technical concepts and accessible understanding. I take pride in transforming intricate information into easily digestible content, enhancing user experiences, and promoting product usability. At nCino, I\'ve had the privilege of collaborating with cross-functional teams, ensuring our documentation aligns seamlessly with our product offerings. Prior Professional Experience:In my prior position as an Operations Efficiency Analyst, I had a wide range of responsibilities, including: Technical writer for standard operating procedures, reference guides, & internal communicationsProcess improvement analysis, development, & implementationCore banking system end-user analysis & identification of potential feature enhancements (change controls)System upgrade/release testingReviewing & providing guidance on acceptable legal documentation, such as probate certificates, trust agreements, POAs, business operating documentation

Experience

1. Senior Technical Writer

   nCino

   Nov 2022 — Present

Education

• University of Phoenix

  AS, Communication, General

  2014 — 2016