Keri L.

About Keri L.

I am a detail-oriented administrative and operations professional with 15+ years of experience supporting executives, managing office functions, and leading teams across education, HR, and corporate environments. My background spans executive support, recruitment, admissions, and office management, where I’ve developed a strong reputation for streamlining processes, coordinating projects, and fostering positive workplace cultures.Skilled in preparing executive-level reports and presentations, organizing meetings and events, and managing vendor relationships, I excel at keeping operations running smoothly while anticipating organizational needs. I am equally comfortable handling confidential matters, leading employee engagement initiatives, and implementing systems that improve efficiency and support business goals.Passionate about collaboration and continuous improvement, I take pride in being a trusted partner to leadership teams and a reliable resource for colleagues. I thrive in dynamic environments where I can combine my organizational strengths, communication skills, and problem-solving mindset to drive results.

Experience

1. Talent Acquisition Specialist

   Insite Managed Solutions

   May 2022 — Present · Cape Coral, FL, US

   Founded in 2007, Insite was established with the purpose to provide a truly unique experience that marries together deep contact center expertise, enthusiasm for achieving unprecedented results, and a culture of transferring knowledge. We then incorporate these characteristics into our suite of professional services: Site Benchmarking, Training, Implementation Workshops, Process Build & Transfer, Staff Augmentation, Transformations and Consulting.Insite is passionate about understanding an organization’s urgent priorities for its contact center(s).As a Talent Acquisition Specialist, the role is responsible for conducting full life-cycle recruitment to support hiring initiatives for technical roles including but not limited to Consultants, Mid to Senior Level Management, Marketing/Sales. Administrative, Call Center Agents and Analysts. This requires sourcing, networking, conducting and managing interview processes, assessment results management and ensuring a smooth onboarding process for candidates all while respecting the “human” element for our prospective future Insiter’s. In addition to sourcing and hiring outside talent, the role also requires working with internal candidates looking to elevate within the company and managing those in-house requisition processes. The role requires working closely with peer panels, senior-level, and executive-level interview participants. As a Talent Acquisition Specialist, I also support the development and execution of strategic initiatives, including but not limited to diversity & inclusion, learning management, talent management, vendor selection and retention. In the role and with the Talent Acquisition team, we work to consistently meet and exceed recruitment initiatives, network, and maintain a top talent pipeline for the growth and stability of the organization.Elected in 2023 to Culture Council, supporting in developing, participating and encouraging employee engagements and community involvement.

Education

• York College of Pennsylvania

  Bachelor of Science (B.S.), Psychology