Keri Knight

Director of Operations @True Footage

Las Vegas, NV, US

Maximized operational output by 20% by providing guidance and leadership, resulting in streamlined processes and increased profitability in 2024.•Improved call resolution rate by 20% through coaching and shadowing, leading to increased client satisfaction and retention.•Implemented technology solutions resulting in a 10% reduction in process time, fostering a culture of continuous improvement and innovation in operations in 2024.•Ensured full compliance with industry standards and regulations, reducing risk and maintaining a flawless record during audits and inspections.•Developed training materials and procedures for the Operations team, leading to a 25% reduction in onboarding time for new team members.

University of Mary Washington

BA, American Studies