Keri Knight
Director, Operations for True Footage/Ex-Opendoor, Ex-Lyft
- Role
- Director of Operations at True Footage
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Keri Knight
I am an accomplished customer-centric leader adept at driving operational excellence…
Experience
Director of Operations
May 2024 — Present · Las Vegas, NV, US
Maximized operational output by 20% by providing guidance and leadership, resulting in streamlined processes and increased profitability in 2024.•Improved call resolution rate by 20% through coaching and shadowing, leading to increased client satisfaction and retention.•Implemented technology solutions resulting in a 10% reduction in process time, fostering a culture of continuous improvement and innovation in operations in 2024.•Ensured full compliance with industry standards and regulations, reducing risk and maintaining a flawless record during audits and inspections.•Developed training materials and procedures for the Operations team, leading to a 25% reduction in onboarding time for new team members.
Education
University of Mary Washington
BA, American Studies
1986 — 1991
Skills
- Team Building
- Recruiting
- Multi Unit
- Visual Merchandising
- Big Box
- New Store Openings
- Profit
- Retail Sales
- Store Operations
- Customer Service
- Multi-Unit
- Performance Management
- Merchandising
- Driving Results
- Store Management
- Retail
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