Keri Hartman
Customer Success Manager @Ttg Media
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WORK HISTORY
Customer Success Manager @Ttg Media
London, GB
Established and developed TTG Media’s Customer Success department as the first hire, creating foundational processes for stakeholder reporting.Delivered detailed, data-driven campaign reports, providing actionable insights tailored to supplier needs and objectives.Streamlined reporting workflows to ensure accuracy, efficiency, and timely delivery to stakeholders.Collaborated with suppliers to align reporting practices with their trade marketing goals and key performance indicators.Actively analyzed campaign performance, offering strategic insights to demonstrate ROI and enhance future collaboration.Facilitated reporting meetings, clearly presenting campaign results and actionable recommendations.Committed to delivering exceptional customer service, fostering trust and long-term partnerships with stakeholders.Proactively collaborated with internal teams to ensure alignment with client expectations and campaign objectives.Utilized strong organizational and analytical skills to manage multiple campaigns effectively and maintain high reporting standards.
EDUCATION
Nelson Mandela University
Bachelor of Commerce - BCom, Business Management
ABOUT KERI HARTMAN
I’m a commercially minded Customer Success Manager who believes the best successes are born from brilliant client relationships and honest conversations (plus a few strong coffees).With a background in account management, sales and digital marketing, I turn performance data into insight, and insight into impact. I make sure my clients feel supported, in the loop, and genuinely excited about the results.At TTG Media, I work closely with travel suppliers to maximise the reach and effectiveness of their B2B marketing. From emails and digital ads to newsletter takeovers and sponsored content, I help brands cut through the noise and speak directly to the trade, all while keeping reporting crystal clear and measurable.Before that, I managed global client accounts at Hoxo Media, a specialist agency for recruitment brands. There, I learned how to juggle multiple fast-paced campaigns without dropping the ball (or my sense of humour). I was proud to be named Employee of the Year, thanks to a mix of creative thinking, solid results and always being a team player.I’ve also worked in automotive sales at Market Toyota Tokai, where I delivered over R1.3 million in profit. That role sharpened my consultative approach and proved just how far great service and listening well can take you.If you\'re looking for someone who’s friendly, strategic, reliable, a little bit creative, and really cares about client success, we should chat.
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