Keri Miller

About Keri Miller

I’m the bridge between vision and execution, where business meets heart and strategy meets humanity.I’m a people-first executive leader with 15+ years of experience driving performance, transformation, and development across complex, service-driven organizations. With dual Master’s degrees in Business Administration (MBA) and Business Informatics (MBI), I bring a unique ability to translate strategic priorities into operational execution—empowering teams, optimizing processes, and scaling innovation across business and technology functions.I’ve led enterprise-wide change initiatives, coached high-potential leaders, and launched scalable solutions that elevate talent, improve service delivery, and align people strategies with long-term business goals. Whether modernizing systems, leading multi-market operations, or building leadership pipelines—I focus on sustainable growth through clarity, collaboration, and culture.My superpowers include:• Leading regional operations and digital product transformation to improve scalability and service outcomes• Designing and executing talent development strategies tied to business performance and growth• Partnering cross-functionally to align systems, skills, and structure with evolving organizational needsI bring strategic rigor, compassionate leadership, and a deep commitment to unlocking both human and operational potential. I’m energized by helping organizations solve complexity through collaboration—and helping people grow into their highest-impact roles.Recent wins:• Mentored and coached emerging leaders across the enterprise to strengthen performance and pipeline readiness• Led a cross-functional transformation initiative that improved service workflows and strategic alignment• Named a finalist for the W & SFG Leadership Award and selected for the WE Lead Program for advancing leadership excellenceI’m especially energized by opportunities to:• Lead scalable service and development initiatives across regional or enterprise functions• Shape culture through high-impact coaching, succession planning, and engagement strategies• Build talent-forward systems that align business priorities with people developmentIf you’re passionate about people, transformation, or building solutions that actually work—let’s connect.

Experience

1. Director Information Technology, Product Development Systems

   Western & Southern Financial Group

   Aug 2021 — Present · Cincinnati, OH, US

Education

• Northern Kentucky University

  Bachelor of Science

• Northern Kentucky University

  Master's degree

• Northern Kentucky University

  Master's degree