Keran Jain

Fraud Analyst @BMO

Toronto, ON, CA

Investigated suspicious activities, prepared detailed escalation reports with root cause analysis, and recommended process improvements- Documented fraud incidents, identified linkages, and provided assessments to Fraud Detection & Investigation teams- Advised on fraud risks and mitigation strategies for bank-wide changes- Coordinated with financial institutions and customers to recover funds and minimize losses- Mentored Fraud Analysts, guiding fraud diagnosis and investigative actions- Provided excellent customer service, notified and assisted customers, branches, and internal teams- Recommended process, service, and product enhancements to reduce fraud and improve efficiency- Supported change management initiatives, fostering a flexible and responsive work environment