Kephra Puyleart

Customer Success Manager - SMB | Arctic Wolf | Retention, Renewal & Account Growth

Role
Customer Success Manager - Smb at Arctic Wolf
Location
Minneapolis, MN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kephra Puyleart

Customer Success Manager with 5+ years of experience owning post-sale relationships, retention, and account growth across high-volume logistics and technology environments.Experienced in managing SMB and mid-market portfolios, driving renewal strategy, identifying expansion opportunities, and aligning stakeholders around measurable business outcomes.Focused on revenue retention, value realization, and long-term customer partnerships within data security and SaaS-driven organizations.

Experience

  1. Customer Success Manager - Smb

    Arctic Wolf

    Feb 2026 — Present · Eden Prairie, MN, US

    Customer Success Manager supporting SMB accounts within a cybersecurity environment. Focused on retention, renewal strategy, partner collaboration, and driving measurable customer value.

Education

  • University of Wisconsin-Eau Claire

    Bachelor of Science - BS, Kinesiology and Exercise Science

    2014 — 2019

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Kephra Puyleart — Customer Success Manager - Smb at Arctic Wolf in Minneapolis, MN, US | Unifers