Keosha Brunson
Help Desk Specialist @Chase Brexton Health Care
Signup · Get unlimited contacts
WORK HISTORY
Help Desk Specialist @Chase Brexton Health Care
Baltimore, MD, US
Assist in onboarding new hires and providing technical knowledge-Configure, re-image, and maintain laptops; hardware components; set up and optimize user workstations to ensure seamless day-to-day operations-Administer Active Directory accounts, assign Microsoft 365 licenses, configure MFA, and enroll devices into Intune; manage encryption and decryption of laptops to safeguard sensitive data-Use ManageEngine and Endpoint Central for ticketing and remote desktop support, track issue resolution trends, and provide insights for process improvements-Troubleshoot and resolve basic EMR system issues (Citrix, Athena), printer/scanner or server connectivity with minimal downtime, supporting over 500+ employees across 5 Maryland locations.Provide tier 1 and tier 2 IT support to over 50 users a day, assist staff and patients via Teams, Webex, and GoToAssist, ensuring professional and empathetic resolution of technical issues.
EDUCATION
Western Governors University
No Degree, Information Technology
Southern New Hampshire University
Bachelor of Science - BS, Information Technology
ACI Learning
Certification, Information Technology
Southern New Hampshire University
Associate of Science - AS, Information Technology
ABOUT KEOSHA BRUNSON
Technology Associate. Previous SAP Apprentice at Accenture Federal Services. A Dedicated…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.