Keona Lanise Garrett

About Keona Lanise Garrett

My name is Keona LaNise Garrett, I am Thirty-one years old with a Bachelor of Science in Criminal Justice. I am currently a Clinical Psychology major studying to become a Licenced Professional Counselor in the state of Texas. Afterward, I will go straight into the Doctorate program to become a Licensed Clinical Psychologist.Throughout my career, I have demonstrated exceptional skills, and services throughout my years in many industries. Most recently, as a self-motivated and driven individual, I am always looking for ways to improve my skills and knowledge. As you can see between food service, education, security and investigations, and retail management I have a proven track record of sales, managing a team of over 50 agents and service specialists.I am particularly drawn to anything that requires critical thinking and analytics, and I would be honored to contribute my skills and experience to help achieve these goals.

Experience

1. Customer Service Representative

   Allstate

   Apr 2022 — Present · Houston, TX, US

   Average in monthly revenue by writing 25–30 new business applications each monthProvide exceptional customer service to build trust and long-term relationshipsPrepare and review insurance quotes to secure new business and meet client needsCall leads, verify information, and identify cross-selling opportunitiesHelp clients save money by identifying discounts and verifying mileage accuracyServe as a trusted advisor by demonstrating deep product knowledge, empathy, and careEngage with existing customers to review policies and explore bundling opportunitiesCommunicate with claims departments to better understand insured situations and offer accurate supportAssist customers with questions, concerns, and policy-related inquiriesManage email communications, inbound calls, and outbound calls efficientlyBook and coordinate appointments to ensure all client needs are addressed

Education

• Capella University

  Master of Science - MS, Clinical Psychology

  2026

• Mercy University

  Bachelor of Arts (BA), Criminal Justice and Legal studies

  2011 — 2019

• Harry S Truman High School

  HSD, Air Force JROTC/ROTC

  2006 — 2010

Skills

• Sales Operations
• Store Operations
• Customer Service
• Training
• Volunteer Management
• Microsoft Office
• Sales
• Retail
• Team Building
• Management
• Leadership Development
• Military
• Cash Flow
• Visual Merchandising
• Nonprofits
• Human Resources
• Analysis
• Store Management
• Social Media
• Recruiting
• Cctv
• Business Analysis
• Leadership
• Spanish
• Data Entry
• Strategic Communications
• Event Planning
• Budgets
• Community Outreach
• Inventory Control
• Coaching
• Marketing
• Research
• Merchandising
• Social Networking
• Microsoft Excel
• Loss Prevention
• Security
• Fundraising
• Event Management