Keon L.

IT Specialist at Marian University

Role
IT Specialist at Marian University Indianapolis
Location
Indianapolis, IN, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Keon L.

IT Support Specialist | Systems Administrator | Microsoft 365 | Azure AD | Jamf | Epic…

Experience

  1. IT Specialist

    Marian University Indianapolis

    Sep 2022 — Present · Indianapolis, IN, US

    Deliver Tier 1 & 2 support across two campuses, managing 25–30 active tickets weekly. Administer iOS and Windows devices via Apple School Manager, Jamf, and Intune. Resolve user issues in Microsoft 365, Azure AD, Exchange, Canvas, WebEx, and AV/VoIP systems. Support two campus locations across academic software deployments, and streamline documentation and training for faculty and staff.Skills: Microsoft Intune – Endpoint management & compliance enforcement Apple School Manager – Apple ecosystem deployment & classroom readiness Azure AD – Identity management & secure authentication Office 365 Admin – User provisioning, licensing, and configuration Jamf – macOS/iOS device management at scale Canvas – LMS configuration & support SharePoint – Site creation, permissions, and document automation Exchange – Mail flow, retention policies, and mailbox support Windows/macOS/iOS – Multi-OS desktop & mobile support AV/VoIP Systems – Audio/visual setup, Zoom, WebEx, and Cisco phone systems WebEx – Meeting systems configuration and user assistance Ticketing Systems – Incident response, SLA tracking, and resolution workflows

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Keon L. — IT Specialist at Marian University Indianapolis in Indianapolis, IN, US | Unifers