Keon Jones
IT Director | Transforming Operations Through Strategic Leadership and Innovation
- Role
- IT Team Lead at maxon USA
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Keon Jones
IT Leader | Driving Innovation and Operational Excellence With 15+ years of…
Experience
IT Team Lead
Oct 2023 — Present · Taunton, MA, US
Led the upgrade of outdated hardware and software by implementing a lifecycle management system, replacing all devices over three years old, which improved system performance and user satisfaction.+ Collaborated with Global IT to design and launch a new email support line, streamlining issue tracking and resolution processes, reducing ticket backlog by 30%, and ensuring response times within a two-hour SLA.+ Reduced IT costs by 20% through leveraging in-house skills and optimizing vendor contracts while successfully managing the IT budget and staying under budget.+ Managed and mentored a team of IT professionals, including guiding junior technicians toward A+ certification and developing a career progression scale to enhance employee retention and growth.Created and enforced new IT policies and standards, including a hybrid work policy to improve work-life balance.
Education
Roxbury Community College
Associate of Science - AS, Criminal Justice
Wentworth Institute of Technology
Master of Science (M.S.), Technology Management
2016 — 2018
UMass Boston
Bachelor's degree, Sociology Major, Computer Science Minor
Skills
- Change Management
- Claim
- Microsoft Office
- Liability
- Microsoft Powerpoint
- Underwriting
- Leadership
- Directors & Officers Liability
- Claims Handling
- Nonprofits
- Help Desk Support
- Casualty
- Customer Service
- General Insurance
- Public Speaking
- Windows 7
- Property
- Employment Practices Liability
- Data Analysis
- Active Directory
- Cisco Voip
- Community Outreach
- Insurance
- Management
- Commercial Insurance
- Brokers
- Crime Insurance
- Computer Repair
- Financial Institutions
- Casualty Insurance
- Risk Management
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