Kenyon Wright

About Kenyon Wright

Dedicated ServiceNow Developer with experience specializing in designing and implementing ServiceNow modules, including ITSM, Service portal,CMDB and custom applications, to meet business requirements. Creating and maintaining complex workflows, business rules, client scripts, UI policies, and catalog items to improve service delivery and user experience. Managing CMDB relationships and ensuring data accuracy through discovery, integrations, and automation. Developing and enhancing user interfaces using HTML,JavaScript, AngularJS, and ServiceNow UI Builder. Designing performance analytics dashboards and reports to provide actionable insights for business stakeholders.Conducting regular system audits, resolved platform issues, and optimized existing configurations. Working in Agile/Scrum teams to deliver iterative improvements and ensure alignment with organizational goals.

Experience

1. Servicenow Developer

   Department for Education

   Jan 2026 — Present · Arlington, VA, US

   Working knowledge of JavaScript and ability to write functional scriptsUnderstanding of ServiceNow platform basics including tables, forms, lists, and UI configurationExperience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, WorkflowsBasic understanding of web technologies: HTML, CSS, XML, and JSONFamiliarity with REST and SOAP APIs and basic integration conceptsBasic understanding of ITIL processes (Incident, Problem, Change, Service Request)Fundamental database concepts and querying capabilitiesAbility to follow technical documentation and coding standardsStrong willingness to learn and develop new technical skillsGood analytical and problem-solving abilitiesEffective communication skills with ability to ask clarifying questionsTeam player who collaborates well with othersAbility to manage time effectively and meet deadlinesAttention to detail and commitment to quality workCustomer service mindset with focus on user experienceAdaptability and openness to feedback and coachingSelf-motivated with ability to work with moderate supervision

Education

• St.Benedict's Prep High School

  Dipolma

  2009 — 2012

• Morgan State University

  Bachelor's degree, Public Relations, Advertising, and Applied Communication

  2012 — 2017

Skills

• Leadership
• Powerpoint
• Microsoft Office
• Customer Service
• Management
• Research
• Strategic Planning
• Microsoft Word
• Public Speaking
• Social Media
• Event Planning
• Social Networking
• Time Management
• Teamwork
• Training
• Social Media Marketing
• Team Building
• Marketing
• Sales