Kenyetta Johnson

About Kenyetta Johnson

Extensive SAAS knowledge coupled with creative ideas for product applications and a solid history of strategic sales and client success. Proven ability to develop sales potential in new market areas. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy.Specialties:Complex SalesBusiness to BusinessStrong Strategic SalesSolution & Cross-SellingConsultative SalesCustomer RetentionSalesforce SurefireEncompassContract Negotiations/ Presentation SkillsExcellent Verbal & Written SkillsOnline & Social Media/ Branding/ Emerging MarketsMarketing/ Planning and StrategySAAS

Experience

1. Executive Client Success Manager

   ICE Mortgage Technology

   Jul 2013 — Present · Atlanta, GA, US

   Providing intelligent consumer engagement automation software solutions to a number of industries including mortgage, education and insurance. Changing lives everyday by showing companies how they can save time by being more automated and in turn adding more revenue to their business.• Own the customer life cycle – including a smooth hand off at implementation, establishing baseline KPI’s to measure success, and driving best practices for optimal client ROI & expanded use• Develop a comprehensive understanding of the client’s objectives• Identify opportunities to increase ROI/adoption for clients through up sell of Ellie Mae product/services and actively renew client subscriptions• Effectively network from the C-Level down to foster successful execution of the client’s strategy• Develop and maintain deep expertise of Ellie Mae products and client use cases• Provide trusted advice to your clients during the implementation and any major initiatives• Conduct periodic Business Reviews at agreed upon intervals with clients• Act as liaison with Ellie Mae Support, Professional Services and Billing to serve as customer advocate as needed• Problem Solving • Build industry expertise to identify both client challenges and opportunities• Drive user adoption, engagement and success • Take full ownership of the NPS for clients in my assigned ‘book of business’ - respond to any detractor NPS survey feedback for my accounts• Represent Ellie Mae at industry events

Education

• FIDM

  Bachelor's degree, Fashion Merchandising

  1990 — 1994

Skills

• Retail Sales
• Sales Analysis
• Customer Support
• Saas
• Product Knowledge
• Time Management
• Store Operations
• Driving Results
• Software Industry
• Customer Satisfaction
• Enterprise Software
• Crm
• Customer Retention
• Lead Management
• Pos
• Marketing Automation
• Store Management
• Product Demonstration
• Netsuite
• Inventory
• Visual Merchandising
• New Hire Training
• Sales Presentations
• Qualifying Prospects
• E-Commerce
• Sales Prospecting
• Pipeline Management
• Sales Growth
• Customer Experience
• Consultative Selling Style
• Solution Selling
• Sales Process
• Lead Generation
• Inside Sales
• Deal Closure
• Profit
• Partner Management
• Employee Training
• Selling
• Cold Calling